Customer satisfaction and service are central to Lavaredo. If something needs attention, our team will work with you to resolve it.
Where can I raise my concerns?
Contact the customer care team through LINE @lavaredo-kitchen, Facebook or sales@lavaredo-kitchen.com.
What happens after I raise an issue?
A design consultant reviews your concern and contacts you within 48 hours to discuss a resolution or request more information. The relevant teams and senior management are informed as needed. You can request progress updates through LINE.
How long does it take to resolve an issue?
We aim to resolve issues promptly. The time required depends on the nature and complexity of the problem.
Make a warranty claim
Report a product issue with your order reference, installation location, affected product, a description and useful photographs or video. Our service team will review the information and explain the next steps.