RETURN, EXCHANGE & REFUND
Sometimes things just don't work out, but Lavaredo will try our best to have you covered.
Q :
1. What can be Returned, Exchanged & Refunded?
A :
We understand that sometimes things simply don’t work out. At the time of delivery, if you receive a damaged or defective Lavaredo product, or it doesn’t match our original specifications, Lavaredo gives you the following options for returning the product :
Rectify/Replace the returned product.
Exchange with another product, wherein if the new product exceeds the order value of the returned product, you will be required to pay the extra amount. If the order value of the new product is less than that of the returned product, we will refund the extra amount or provide store credit, as applicable.
Get store credit or additional coupon valid for 1-year to purchase from Lavaredo.
No matter the resolution path, our goal is to ensure that you are satisfied with a high-quality Lavaredo product.
We will honor your request to return a product under the following conditions :
All products must be returned unused with their original price tags and labels
The original invoice must be presented upon returning the merchandise.
All returned items will be reviewed by our quality assurance team. Return approval is subject to the item meeting our quality and condition standards as determined by Lavaredo.
Note :
All customized furniture items are produced specifically to meet your requirements and are therefore non-returnable and non-exchangeable.
Products found to have non-manufacturing defects or damages occurring after delivery will not be eligible for return or replacement.
As kitchens and wardrobes are individually made-to-order based on your unique layout and selections, they are not eligible for return or exchange. This policy helps us ensure uncompromised quality and accurate production for every home..
Q :
2. How do I request a return?
A :
To request a return, please contact us via LINE ID @lavaredo-kitchen or email us at service@lavaredo-kitchen.com, along with your order details and a brief explanation of the issue.
Q :
3. When will I receive a replacement?
A :
Once your return is accepted, a Lavaredo representative will update you on the next steps. The replacement timeline may vary depending on the product type and availability.
Penalty
Delay Penalty
Q :
1. What is Delay Penalty?
A :
In cases where the project handover is delayed beyond the committed move-in timeline, Lavaredo may offer a goodwill compensation in accordance with our Delay Penalty policy. We are committed to timely delivery and will make every reasonable effort to complete your project as scheduled.
Q :
2. How much is the penalty?
A :
Please contact your Lavaredo representative via LINE ID @lavaredo-kitchen or email service@lavaredo-kitchen.com. Delay Penalty requests will be evaluated based on your project’s specific conditions and the communicated timeline.
Q :
3. How will the Delay Penalty be paid out?
A :
In case your project qualifies for a Delay Penalty under Lavaredo policy, compensation may be calculated at a rate of 0.1% per day of the total project value, with a capped maximum of 3%. All such requests are subject to eligibility conditions and review by the Lavaredo team.
*Ready to move=in definition: A project is considered ready to move in if the kitchen, living, bed and bathrooms are functional. In projects with minor snags (such as replacement of a part or whole of a functional unit, delayed supply of a free-standing unit/ product, snags in doors/ finishing/ electrical works etc.), the home is still considered ready to move-in as long as the snags do not affect the functionality of the home.
Q :
4. When is the Delay Penalty not applicable?
A :
The Delay Penalty clause does not apply in situations including, but not limited to:
– Changes in project scope, materials, designs, or finishes after finalization.
– Delays due to customer-managed work such as electrical, flooring, or plumbing.
– Limited or restricted access to the site, or interruptions in utility supply.
– Delays caused by pending or partial payments by the customer.
– Delays resulting from third-party brand deliveries or approvals.
– Force Majeure or external circumstances beyond Lavaredo’s reasonable control.
Lavaredo will notify the customer in writing in case any of the above factors impact the project timeline. In such cases, the Delay Penalty will not apply.
Force Majeure, which includes, but is not restricted to:
Events beyond Lavaredo’s reasonable control — including but not limited to natural disasters, labor disruptions, regulatory actions, or supply chain interruptions — will be considered Force Majeure. In such instances, Lavaredo shall not be held liable for delay-related compensation.
Any other unforeseen circumstances/causes beyond the reasonable control of Lavaredo.
In case of Force Majeure, Lavaredo will duly inform the customer of the delay arising out of Force Majeure within 72 hours from the occurrence of the Force Majeure event(s) or from the time Lavaredo has become aware of the occurrence of such Force Majeure event(s), whichever is later.
