Q : 

1. Where can I raise my concerns?

A : 

    You can raise your concerns through our official communication channels — LINE@, Facebook, phone (+6623825208), or email (service@lavaredo-kitchen.com). For formal complaints requiring resolution tracking, please ensure you submit your issue via LINE@ or email.

Q : 

2. What happens after I raise an issue?

A : 

    Once your issue is registered, it will be reviewed by a relevant consultant based on the nature of the concern. Our team will reach out to you within a reasonable timeframe to gather more details or initiate resolution. Internal teams may be involved depending on the complexity, and senior management will be informed in applicable cases to ensure process oversight.

Q : 

3. How long does it take to resolve an issue?

A : 

We strive to resolve concerns as quickly as possible. However, timelines may vary depending on the issue's nature and complexity. Rest assured, Lavaredo is committed to addressing valid concerns with fairness and transparency.